I ended up leaving my truck at the dealership, in hopes they would come to their senses and make what was wrong, right. However, the following day I found out they handed my keys to a complete stranger who put nearly 100 miles on my truck and returned it to the dealership, explaining they had given him the keys to the wrong truck. I'm not sure how this happens, because they surely ask for an ID before they hand the keys over to someone. I could not believe they would do this without contact me.
On the third day, I went and picked up my truck from the dealership, in fear as to what they might do to it next. I asked the Service Manager (Seth) as to why he would hand my keys to a complete stranger and he told me he thought the guy knew me. I informed him that a phone call would've been nice and would've solved that issue in a hurry.
Worst dealership experience I've ever had. My 2017 GMC 2500 Denali was taken to this dealership by a tow truck, courtesy off GMC Customer Service, to have warranty work done on it. After the dealership service department complete the work, they parked it in the parking lot behind the dealership. While parked there, someone ran in to the front end of my truck. When I went to pick up my truck, I noticed the damage to the front bumper and spoke with the Service Manager (Seth), about it. The Service Manager (Seth) told me he was the one to park my truck their and the damage wasn't their when he parked it. He then told me, tough luck and said the dealership isn't responsible. I trusted them with my $70,000 vehicle and they parked it in a parking lot behind the dealership and took zero responsibility for the damage that occurred to it. It also seemed pretty convenient that the two cameras mounted to the back of the dealership, aimed towards the parking lot, don't actually work.
The collision center is top notch. The techs are some of the best around. The manager actually knows his way around a car unlike most and can explain all of the nuance of body work. Everyone is professional and courteous. The couple of cars I've had fixed ended up looking better than new.
Lake Chevrolet has an awesome service department. Very professional and courteous. I would recommend anyone needing work to go there over any other Chevy dealer.
The collision center at Lake's has always done an outstanding job with my car. I have had my car in there a few times this year, and each time I've gotten my car back the paint and body work was perfect. Kyle, the manager, was very professional, and provided me with updates on the progress and completion of my car. Every time I picked my car up, they had it washed and vacuumed. It's apparent that they truly care about the customer at Lakes!
I've tired contacting Luke Lake on multiple occasions to discuss these events and he has not returned any of my phone calls.
Chuck made purchasing my first vehicle stress free! Lake had exactly what I wanted for a very fair price. The Universe definitely conspired with me and I’m grateful to have been recommended to Lake by a multitude of co-workers. Thanks so much for creating an incredible experience, Chuck’s a great guy!
Lake Chevrolet Inc is a US Car Dealer based in Lewistown, Pennsylvania. Lake Chevrolet Inc is located at 533 S Main St, Lewistown, PA 17044, USA.
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